Brownell, J. (1986). Building active listening skills. Englewood Cliffs, NJ: Prentice- Hall.
Groups and Goals
Thompson, F. T., Grandgenett, D. J., & Grandgenett, N. F. (1999). Helping disadvantaged learners build effective listening skills. Education, 120(1), 130-135.
The At-Risk Child
Hard skills, soft skills. (Oct. 2004). CIO Insight, p. 17.
Management Skills and Competencies
Brownell, J. (1994). Managerial listening and career development in the hospitality industry. Journal of the International Listening Association, 8, 31-49.
Business Communication
Nawojczyk, Steve. "Street Gang Dynamics." 1997. 22 November 2004. http://www.gangwar.com/dynamics.htm
The Five Points Gangs
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