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Giles, H., Scherer, K.R., & Taylor, D.M. (1979). "Speech markers in social interaction. In K.R. Scherer & H. Giles (eds.), Social markers in speech. Cambridge, England: Cambridge University Press, pp. 343-381.
Language Differences between Men and Women
Hibbard, D. R., & Buhrmester, D. (1998). The role of peers in the socialization of gender-related social interaction styles. Sex Roles, 39, 185-202.
Peer Reinforcement and Punishment of Sex-typed Behaviors in Children
Bales, R. F. and Slater, P. E. (1945). Role Differentiation In Small Decision-Making Groups. In Parsons, T. and Bales, R. F. (Eds.), Family, Socialization, And Interaction Processes. New York, NY: Free Press.
Organizational Change
Gutek, Barbara A. (1999). "The Social Psychology of Service Interactions." The Journal of Social Issues, Fall. Journal of Social Issues: The Social Psychology of Service Interactions.
Emotional Labor in the Hospitality Industry
Whittaker, J. Tracy E. (1989). Social Treatment: An Introduction to Interpersonal Helping in Social Work Practice. New York: Aldine De Gruyter. (This is a textbook on social work, with details about the ways of interaction during work in communities.)
Poverty and Family Stress
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