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Papers Available for Disney Internal Customers |
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Sources list for DISNEY INTERNAL CUSTOMERS |
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Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
Donogh, J. (2000). Customer Loyalty--From the Customer's Perspective. Retrieved June 24, 2005 from the World Wide Web: <http://www.refresher.com/!loyalty2.html>.
E-Commerce in China
Farrell, Jenn. "It's a Walt World After All." Langara College. 22 Nov. 2003. <http://www.langara.bc.ca/prm/2000/Disney/Disney.html>.
Disneyland and Hilton
Donogh, J. 2000, Customer Loyalty--From the Customer's Perspective, [Online]. <http://www.refresher.com/!loyalty2.html>. [Retrieved August 15, 2005], 5 pages.
United Kingdom's Automobile Industry
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