Zimmerman, R., Steinmann, L., & Schueler, V. (1996, October). Designing Customer Surveys that Work. Quality Digest. Retrieved April 1, 2003 from the World Wide Web: http://www.qualitydigest.com/oct96/surveys.html.
Distance Learning Programs
West, C.K., Farmer, J.A., & Wolff, P.M. (1991). Instructional design: Implications from cognitive science (Custom ed.). Boston: Pearson Custom Publishing.
Cognitive Approaches to Learning
Roberts, M and Greed, C (Eds.) (2001) Approaching Urban Design: The Design Process. Longman
Urban Design
Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service
Owen, Bobbi. Costume Design on Broadway: Designers and Their Credits, 1915-1985. New York: Greenwood Press, 1987.
Theoni V. Aldredge
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