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Shi, L. & Singh, D. (2004). HIV/AIDS. Delivering health care in America: A systems approach, 3^rd Edition, (pp. 459 - 472). Sudbury, MA: Jones and Bartlett Publishers.
AIDS and the Health Care Delivery System
Ascribe Business & Economics News Service (2004, February). Hospice Effective in Delivering Quality Care to Dying Americans According to Current Research; Hospice Serving Record Number of Terminally Ill Patients, Families. National Hospice and Palliative
Hospice Care in America
Hollis, E. (2004). Delivering Customized Learning Solutions. Retrieved on 23 Nov 2004, from Chief Learning Officer Online. http://www.clomedia.com/content/templates/clo_nl_execbriefs_content.asp?articleid=495&zoneid=101
Custom-Built Virtual Learning Environment
Holden, G. (2002). Delivering Knowledge for Practice: A World Wide Web-Based Example. Journal of Social Work Education, 38(1), 167+.
Online Therapy
Zeithaml, Valarie A., A. Parasuraman, and Leonard L. Berry. Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: Free Press, 1990.
Library Services Performance
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