Grewal, D., Baker, J. Levy, M., Voss, G. 2003, 'The Effects of Wait Expectations and Store Atmosphere Evaluations on Patronage Intentions in Service-Intensive Retail Stores,' Journal of Retailing, vol. 79, no. 4, pp. 259-268.
Internationalization of Branding
Victoria's Secret Works to Keep Orders Alive. National Retail Federation Stores, January.
Victoria’s Secret in Thailand
Dermer, Jerry (1974). Budgetary Motivation of Retail Store Managers and Buyers. Journal of Retailing, vol. 50, pp. 23-33.
Motivating Employees
Buderi, R. (2005) "E-commerce gets smarter: online shopping didn't develop as its promoters promised. But by bringing new Web technologies into their stores, retailers are changing shopping in ways few anticipated." Technology Review 108 (4), 5-60
E-Commerce and Customer Relations
Nicastro, Ernest: "Take A Proactive Approach to Customer Retention" Retailer News, Aug/Sept. 1998, [2]www.retailer.com
Retail Management
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