Customer Service In Retail Stores essays

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	1	CUSTOMER SERVICE IN RETAIL STORES Definition by WordNet
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Customer Service at the GAP
A discussion on customer service at the GAP in the UK and in the USA. — 1,250 words; 10 sources; MLA
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E-Commerce and Customer Relations
Examines the importance of customer service in the era of e-commerce. — 2,082 words; 8 sources; APA
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Retail Store Evaluation
Compares and evaluates a Wal-Mart department store and a Target department store. — 1,241 words; 3 sources; MLA
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New Retail Concepts
Looks at three potential new retail concepts designed to increase customer loyalty by offering greater value. — 780 words; 6 sources; APA
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Database System in a Retail Environment
This paper discusses the database management system used by the giant retailer Wal-Mart, especially how the company profited from the implementation this highly sophisticated system. — 985 words; 3 sources; MLA
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	3	Sources list for CUSTOMER SERVICE IN RETAIL STORES
	Grewal, D., Baker, J. Levy, M., Voss, G. 2003, 'The Effects of Wait Expectations and Store Atmosphere Evaluations on Patronage Intentions in Service-Intensive Retail Stores,' Journal of Retailing, vol. 79, no. 4, pp. 259-268. Internationalization of Branding Victoria's Secret Works to Keep Orders Alive. National Retail Federation Stores, January. Victoriaâ€™s Secret in Thailand Dermer, Jerry (1974). Budgetary Motivation of Retail Store Managers and Buyers. Journal of Retailing, vol. 50, pp. 23-33. Motivating Employees Buderi, R. (2005) "E-commerce gets smarter: online shopping didn't develop as its promoters promised. But by bringing new Web technologies into their stores, retailers are changing shopping in ways few anticipated." Technology Review 108 (4), 5-60 E-Commerce and Customer Relations Nicastro, Ernest: "Take A Proactive Approach to Customer Retention" Retailer News, Aug/Sept. 1998, [2]www.retailer.com Retail Management