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Sources list for CUSTOMER SERVICE IN PUBLIC SECTOR ORGANI

Seminars, Customer Service Excellence. Retrieved From http://www.success.net.au/seminars_customer_service_excellence.html Accessed 18 August, 2005
Customer Service

Best Customer Service Practices. Retrieved From http://www.inc.com/guides/cust_service/23036.html Accessed 18 August, 2005
Customer Service

Bailey, K. & Leland, K. (1995). Customer service for dummies. Foster City, California: IDG Books Worldwide.
Customer Service

Gitomer, J. (1999). The lessons behind good customer service. Denver Business Journal. 50 (24), 24A.
Customer Service

Zemke, Ron; Woods, John. Best practices in Customer Service, AMACAOM, January 1999, p.44
Customer Service

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CUSTOMER SERVICE IN PUBLIC SECTOR ORGANI essays

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