Customer Service And Book Review essays

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	1	CUSTOMER SERVICE AND BOOK REVIEW Definition by WordNet
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"Best Practices in Customer Service"
This paper reviews the book "Best Practices in Customer Service," by Ron Zemke and John A. Woods. — 892 words; 1 sources; APA
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"Raving Fans: A Revolutionary Approach to Customer Service"
A book review of "Raving Fans: A Revolutionary Approach to Customer Service" by Ken Blanchard and Sheldon Bowles. — 915 words;
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Advanced Service Management - Book Reviews
A review of two books - "The Myth of Excellence" by Crawford and Mathews, and "Branded Customer Service" by Barlow and Stewart. — 1,500 words; 2 sources; APA
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Customer Centricity - Literature Review
A review of selected literature on the topic of customer centricity and customer retention. — 6,303 words; 10 sources; APA
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"The On Purpose Business"
A review of "The On Purpose Business" by Kevin McCarthy about good customer service. — 950 words;
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	3	Sources list for CUSTOMER SERVICE AND BOOK REVIEW
	Seminars, Customer Service Excellence. Retrieved From http://www.success.net.au/seminars_customer_service_excellence.html Accessed 18 August, 2005 Customer Service Best Customer Service Practices. Retrieved From http://www.inc.com/guides/cust_service/23036.html Accessed 18 August, 2005 Customer Service Gitomer, J. (1999). The lessons behind good customer service. Denver Business Journal. 50 (24), 24A. Customer Service Bailey, K. & Leland, K. (1995). Customer service for dummies. Foster City, California: IDG Books Worldwide. Customer Service Zemke, Ron; Woods, John. Best practices in Customer Service, AMACAOM, January 1999, p.44 Customer Service