Survey report on "Customer Satisfaction on the Way Up", American Customer Satisfaction Index, February 2002
Customer Loyalty in the Hotel Industry
J.D. Power and Associates Reports. (July 30, 2003). Customer Satisfaction with Residential Electric Utilities Reaches All-Time High, Despite Customer-Reported Increases in Electricity Spending. Electric Utility Residential Customer Satisfaction Study. Ret
Motivation Processes
Stress Reduction and the Small Business: Increasing Employee and Customer Satisfaction. SAM Advanced Management Journal, 63(1), 27.
Customer Satisfaction
Sheiffer, Steven. (1998) Customer satisfaction is Janesville's bottom line. Public Management, October 1. Retrieved July 9, 2004 from www.highbeam.com.
Customer Service
Simon, Rick. 13 Dec. 2001. Countrywide Highest in Customer Satisfaction Says J.D. Power and Associates. Calabasas, CA. PR Newswire.
Countrywide Home Loans' Customer Service
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