Survey report on "Customer Satisfaction on the Way Up", American Customer Satisfaction Index, February 2002
Customer Loyalty in the Hotel Industry
J.D. Power and Associates Reports. (July 30, 2003). Customer Satisfaction with Residential Electric Utilities Reaches All-Time High, Despite Customer-Reported Increases in Electricity Spending. Electric Utility Residential Customer Satisfaction Study. Ret
Motivation Processes
Peak, Terry, and Sara V. Sinclair. "Using Customer Satisfaction Surveys to Improve Quality of Care in Nursing Homes." Health and Social Work 27.1 (2002): 75+. Questia. 9 June 2004 <http://www.questia.com/>.
Quality Care
Peak, Terry, and Sara V. Sinclair. "Using Customer Satisfaction Surveys to Improve Quality of Care in Nursing Homes." Health and Social Work 27.1 (2002): 75+. Questia. 9 June 2004 http://www.questia.com/.
Quality Care
University of Michigan Business School. The American Customer Satisfaction Index: Special Report on Government Satisfaction Scores. Ann Arbor, MI: University of Michigan Business School.December 17, 2001, p.2
Customer Service
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