Customer Relation Management essays

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	1	CUSTOMER RELATION MANAGEMENT Definition by WordNet
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Papers Available for Customer Relation Management

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Customer Relations Management (CRM)
Describes and applies the 4Cs of customer relations management (CRM). — 885 words; 6 sources; APA
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Customer Relations Management
An overview of customer relations management (CRM). — 1,422 words; 4 sources; MLA
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Importance of Customer Relations Management
A look at the growing importance of customer relationship management in organizations. — 2,919 words; 8 sources; APA
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Customer Relationship Management (CRM)
An investigation into effective customer relationship management strategies for the 21st century. — 5,900 words; 21 sources; MLA
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Customer Resource Management (CRM)
This paper is a case study discussing different Customer Resource Management (CRM) systems possible for Kucera Clothiers. — 1,125 words; 5 sources;
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	3	Sources list for CUSTOMER RELATION MANAGEMENT
	Parker, R. G. (2003). How to Profit by Safeguarding Privacy: CPAs Can Help Businesses Boost Customer Relations and, at the Same Time, Meet Regulatory Requirements. Journal of Accountancy, 195(5), 47+. Enterprise-Wide Networking Silverthorn, A. (January 2001). CRM Cultivates Customer Relations. Business Solutions. Retrieved March 27, 2006 from [2]http://www.businesssolutionsmag.com/Articles/2001_01/010104.htm Enhancing Business Decisions Srinivasan, S. (2004). Customer relationship management: its dimensions and effect on customer outcomes. Journal of Personal Selling and Sales Management, 9, p. 1-20. Operations of K2 Skis CRM: Customer Relationship Management, [Online]. Available from: <http://www-1.ibm.com/solutions/businesssolutions/doc/jsp/indseg/crm/.> [Retrieved August 15, 2005], 10 paragraphs. United Kingdom's Automobile Industry Mclaughlin Michele (2001), Your face to the Customer:What if it is wrong? Managing CRM risks. Information System Control Journal . Customer Relationship Management