Helmreich, R.L., & Foushee, H.C. (1993). Why crew resource management? Empirical and theoretical bases of human factors training in aviation. In E.L. Wiener, B.G Kanki, & R.L. Helmreich (Eds.), Cockpit resource management, pp. 3-45. San Diego, CA: Academi
'Swiss Cheese' Model
Salas, E., Prince, C., Bowers, C. A., Stout, R. J., Oser, R. L., & Cannon-Bowers, J. A. (1999). A Methodology for Enhancing Crew Resource Management Training. Human Factors, 41(1), 161. Retrieved September 17, 2004, from Questia database, http://www.quest
Aviation and Crew Resource Management
U.S. General Accounting Office. (1997). Human factors: FAA's guidance and oversight of pilot crew resource management training can be improved (GAO/RCED-98-7). Washington, DC: Author.
Flight Crew Management
Orasanu, J. (1990). Shared mental models & crew decision making (Tech. Rep. 46).
High-Performance Teams
EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awards/model/excellence_model.htm.
Quality Management
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