Beck, C. (1999). Managerial communication: Bridging theory and practice. Upper Saddle River, NJ: Prentice-Hall.
Business Communication
Smeltzer, Larry R., Leonard, Donald J., and Hynes Geraldine E. Managerial Communication: Strategies and Applications. Second Edition. Boston: MacGraw-Hill Higher Education
Communication
Smeltzer, L.R., Leonard, D.J., Hynes, G.E. "Managerial Communication Strategies and Applications, Second Edition." Boston: McGraw-Hill Irwin, 2002.
Interviewing Strategy
"Managerial Communication: Strategies and Application", Second Edition Smeltzer L., Leonard D. Hynes G." Mc Graw Hill, 2002
International Paper Company Report
Hynes, G. (2005). Managerial communication: Strategies and applications (3^rd ed.). New York: McGraw-Hill Irwin.
Assertiveness
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