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Gilbert, Jersey and Ellen Schultz: "Consumer Reports Insurance Handbook" Consumers Union Books, 1994, p. 2
The Insurance Industry
Dumas, Frank R. Claim Paid: A Consumers Guide Through The Insurance Claims Maze Chicago: Stratton Press, 1990.
Arbitration and Insurance Claims
Hahn, B., & Flood, A.B. (1995). "No insurance, public insurance, and private insurance: Do these options contribute to differences in general health?" Journal of Health Care for the Poor and Underserved, 6, 41-59
Health Care Resources
Lu, Weili & Zheng, Wei (2000) The Opening of China's Insurance Market: Issues and Practices California State Univeristy
Insurers in the UK and China
Fireman's Fund Insurance Company Intranet. (2005). Benefits Home Page. Retrieved November 26, 2005 from: http://portal02.ffic.com/portal/benefits.nsf
Fireman’s Fund Insurance Company (FFIC)
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