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Conant, Jeffery S., & Kelley, Craig A. (1991). Extended Warranties: Consumer and Manufacturer Perceptions. Journal of Consumer Affairs, Vol. 25.
Warranty
Parasuraman, A., Zeithaml, V. A. and L. L. Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1):12.
Library Services Performance
Jun, Minjoon and Zhilin Yang. (2002). Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives. Journal of Business Strategies, 19(1):19.
Library Services Performance
Thiel, Elizabeth (5/12/1996). City's First Goodwill Thrift Store Celebrates Its Grand Opening.(Chesapeake Clipper). The Virginian Pilot.
The Goodwill Industries
Redmond, W. H. (2000). Consumer Rationality and Consumer Sovereignty. Review of Social Economy, 58(2), 177. Retrieved July 31, 2005, from Questia database, http://www.questia.com.
Organic Foods Purchase
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