Mathers, Hall, (August, 1991). Don't Just Satisfy; Delight Your Customers, APICS - The Performance Advantage. 22-25.
Operational Management Organization
"Performance analysis: What is Performance Analysis, and how can it be integrated within the coaching process to benefit performance?" Retrieved from http://www.pponline.co.uk/encyc/performance-analysis.html Accessed on 17 July, 2004
N.B.A. Basketball Players
Interim findings from research into performance management in well-performing local authorities. Audit Commission and Improvement and Development Agency: Performance Management Measurement and Information Project. Retrieved from http://www.idea-knowledge.
Sun Microsystems
Performance Information and Performance Management in BVPPs. Audit commission. 2002. Accessed 10 Dec. 2003. <http://www.audit-commission.gov.uk/reports/GUIDANCE.asp?CategoryID=&ProdID=EF5DA222-48C5-4EF9-A50F- 43C5F34139A1>
Performance Management
Cederblom, D. 2002, Summer, "From performance appraisal to performance management: One agency's experience", Public Personnel Management vol. 31, no. 2, pp. 131-140.
Performance Appraisal Systems
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