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Warcup, D. Abandoning tradition: The concept of total quality management in the police service. The Police Journal, 75, (1992). pp.56-61.
Customer Service
Dr. Deming is considered the man responsible for the Top Quality Management concept. For further information, consult The Man Who Discovered Quality, 1990.
Theories of Management
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Hills, S. (1995). "From Quality Circles to Total Quality Management." In Making Quality Critical New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.
Quality Circles
Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management
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