EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awards/model/excellence_model.htm.
Quality Management
Wyss, Balz (March 2003). "Voice Over Internet Protocol (VoIP)". Microsoft Corporation. M Microsoft Embedded and Appliance Platforms Group (EAPG). http://download.microsoft.com/download/c/2/0/c20581 e5-33bb-45a1-8d76-f367fb26a612/VoIP_white_paper.doc. Wyss, Balz (March 2003). "Voice Over Internet Protocol (VoIP)". Microsoft Corporation. M Microsoft Embedded and Appliance Platforms Group (EAPG). http://download.microsoft.com/download/c/2/0/c20581 e5-33bb-45a1-8d76-f367fb26a612/VoIP_white_paper.doc.
Voice over Internet Protocol
"ISO OSI 7 Layer model and other models" retrieved from http://floppsie.comp.glam.ac.uk/Glamorgan/gaius/cnn/slides/1osi.html Accessed on 03/09/2004
Telephony and Data Networking Environment
Supply Chain Council. http://www.supply-chain.org/page.ww?section= SCOR+ Model&name=SCOR+Model Supply Chain Management. http://en.wikipedia.org/wiki/Supply_chain_management
Supply Chain Management
Heinrich Munz, "Running Microsoft(R) Windows(R) CE and Windows XP Together on the Same PC", Retrieved on March 29^th 2004, from, http://download.microsoft.com/download/c/f/2/cf28517b-c2a9-4bf5-84e6-df7f8c93b4d1/cewin.doc
Comparing Operating Systems
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