Fenton, Richard and Andrea Waltz. (2003) "Retail Industry: Sales Training and Selling Skills for Managers." About.com. Retrieved 21 Apr 2005 at http://retailindustry.about.com/library/uc/03/uc_apt3.htm
Curriculum Design
Mallinger, Mark Ph.D. (2004) Management Skills for the 21st Century: Communication & Interpersonal Skills Rank 1st. The Braziadio Business Report - School of Business and Management.
Skills and Competency Grid
Robinson, P., & Trower, P. (1988). Social skills training. In G. M. Breakwell, H. Foot, & R. Gilmour (Eds.), Doing social psychology (pp. 172-184). New York: Cambridge University Press.
Asperger’s Syndrome
Van Hasselt, Vincent; Romano, Stephen J. Role Playing: A Vital Tool in Crisis Negotiation Skills Training. FBI Law Enforcement Bulletin. Washington. Feb. 2004, Vol. 73, Iss. 2, Pg. 12. Retrieved from http://proquest.com
Hostage Negotiations
Meyer-Weitz, A., Steyn, M. AIDS Prentive Education and Life Skills Training Programme for Secondary Schools: Development and Evaluation. Pretoria, Africa, 1992.
Rise of AIDS in Africa
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