Mallinger, Mark Ph.D. (2004) Management Skills for the 21st Century: Communication & Interpersonal Skills Rank 1st. The Braziadio Business Report - School of Business and Management.
Skills and Competency Grid
Nellermoe, D. A., Reinstein, A. & Weirich, T. R. (1999). Using Practitioners' Viewpoints to Improve Accounting Students' Communications Skills. Business Communication Quarterly, 62(2), 41.
Effective Business Communications
Lahiff, J. M. and Penrose, J. M. (1997). Business Communication: Strategies and Skills. USA: Prentice Hall.
Writing Skills within Business Organizations
Hard skills, soft skills. (Oct. 2004). CIO Insight, p. 17.
Management Skills and Competencies
Your Guide 2 Skills For Life Policy and Strategy (2005) Skills and Education Network March Online available at: http://senet.lsc.gov.uk/guide2/skill sforlife/G2skillsforlifeG028.pdf
ESOL
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