| |
Fitz-Enz, 1997, It's Costly to Lose Good Employees, Workforce (August), 50.
Employee Loyalty
Waner, K. K. (1995). Business Communication Competencies Needed by Employees as Perceived by Business Faculty and Business Professionals. Business Communication Quarterly, 58(4), 51+. Retrieved June 29, 2005, from Questia database, http://www.questia.com.
Business Communication
Herzberg, F. (Jan 2003). One more time: How do you motivate employees? Harvard Business Review, 81(1). Retrieved November 6, 2004, from Business Source Premier database.
Herzberg's Two Factor Theory
Kickul, J. (2001). Promises Made, Promises Broken: An Exploration of Employee Attraction and Retention Practices in Small Business. Journal of Small Business Management, 39(4), 320.
High Employee Turnover
Nalbantain, Haig & Szostak, Anne. "How Fleet Bank Fought Employee Flight." Harvard Business Review 82(4) Apr 2004: p. 166-173. Business Source Premier database. EBSCOHost. University of Phoenix, Phoenix, AZ. May 7, 2005 <http://www.epnet.com>.
Case Study: "Beans of the World"
|
|