Maes, Jeanne D., Teresa G. Weldy, and Marjorie L. Icenogle. "A managerial perspective: oral communication competency is most important for business students in the workplace." The Journal of Business Communication 34, no. 1 (1997): 67+.
Verbal Communications Deficits
Cooper, L. O. (1997). Listening Competency in the Workplace: A Model for Training. Business Communication Quarterly, 60(4), 75+..
Business Communication
Wanguri, D. M. (1996). Diversity, Perceptions of Equity and Communicative Openness in the Workplace. The Journal of Business Communication, 33(4), 443+. Retrieved April 15, 2004, from Questia database, http://www.questia.com.
Workplace Conflict and Stress
Nathan, J. "Empowerment as a Workplace Strategy in Small Business." Review of Business, Vol. 15, 1993
Employee Participation and TQM
Taylor, J., (1999). What is organizational communication? Communication as a Dialogic of Text and Conversation [Electronic version]. Communication Review (*) 21-64.
Communication and Organizations
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