Using Customer Insights to Build Brand Loyalty and Increase Marketing ROI (2004)Insight Driven Marketing -Accenture Research Report [Online located at: http://www.marketingpilot.com/downloads/White_Papers_&_Reviews/AccentureReport.pdf]
Strategic Management Analysis
Schultz, Don E. and Scott Bailey. (2000) Customer/brand loyalty in an interactive marketplace. Journal of Advertising Research, 40 (3). Retrieved July 9, 2004 from www.questia.com.
Customer Service
Martin, Hutter G; Kazemek, Edward A; Worthy, Dwayne. (October, 1991) "Creating a market strategy for 'brand loyalty': Strategic planning in healthcare organizations" Health Care Financial Management. Retrieved from http://www.findarticles.com/p/articles/m
Community Hospital Case Study
Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs
Temporal, Paul. (not dated). The Power of Brands: How to enhance your brand in Asia. In Orient Pacific. Available: http://www.orientpacific.com/brands.htm
Brand Names Versus Generics
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