Zeithaml, V. A., Berry, L. L. & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60 (April), 31-46.
Distinction between Satisfaction and Service Quality
Collins, Rebecca L., Marc N. Elliott, Sandra H. Berry, David E. Kanouse, Dale Kunkel, Sarah B. Hunter, and Angela Miu, "Watching Sex on Television Predicts Adolescent Initiation of Sexual Behavior," RAND Pediatrics, Vol. 114, No. 3, September 2004. Medias
Television and Cultural Plagues in America
Berry, Jason. "My Lai Massacre Was an American Tragedy: Lessons Unlearned as Warrior Culture Lives." National Catholic Reporter 24 Feb. 1995: 10-12.
Lieutenant William Calley
Berry, Mike. (28 October 2004) "Finance industry accused of anti-women discrimination by own workforce." PersonelToday.com. Retrieved 8 November 2004 at [1]http://www.personneltoday.com/Articles/Article.aspx?liArticleID=26424&PrinterFriendly=true
Discrimination in the Workplace
Berry, Venise T. "From Good Times to the Cosby Show: Perceptions of Changing Televised Images Among Black Fathers and Sons." Men, Masculinity, and the Media. Ed. Steve Craig. Newbury Park: Sage Publications, 1992. [1]http://www.learner.org/channel/worksho
"Bamboozled"
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