Maier, Timothy. (Feb. 22, 1999). Snoops and spies: banks to keep files on customer transactions. Insight on the News.
Privacy and Automated Banking
Business Wire. (April 5, 2005). Privacy of online banking key to customer loyalty.
Privacy and Automated Banking
"One-Stop Viewing for Customers." ABA Banking Journal 93 (2001): 58.
The Bank of America
Schubert, R. (2003, January). Analyzing and managing risk - an opportunity for banks. News for Banks. UBS. Retrieved January 25, 2005 from Web site: http://66.102.7.104/search?q=cache:98qKN9TAoOYJ:www.u bs.com/1/ShowMedia/bank_for_banks/news/archive%3Fcont Schubert, R. (2003, January). Analyzing and managing risk - an opportunity for banks. News for Banks. UBS. Retrieved January 25, 2005 from Web site: http://66.102.7.104/search?q=cache:98qKN9TAoOYJ:www.u bs.com/1/ShowMedia/bank_for_banks/news/archive%3Fcont
Portfolio Risk Management
Berry, L. "The Employee as Customer." Journal of Retail Banking 3.1 (1981): pg. 25, 8 pages.
Intellectual Capital
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