Rohm, Howard. "Developing and Using Balanced Scorecard Performance Systems." Perform Magazine February 2004. Vol. 2, Issue 2. 19 March 2004. http://www.pbviews.com/pdfs/perform/Vol2_Issue2.pdf.
Balanced Scorecard
SmartPros. "Cost Management and the Balanced Scorecard." April 2002. 19 March 2004. http://finance.pro2net.com/x33398.xml
Balanced Scorecard
The Balanced Scorecard Institute. Maryland: Rockville, 2003. 17 March 2004. http://www.balancedscorecard.org
Balanced Scorecard
Kaplan R., and D. Norton, The balanced scorecard: Measures that drive performance, Harvard Business Review, 71, 1992 www.mises.org/efandi/ch23.asp
Business Forecasting
Epstein, Marc J., Cott, Jeremy, and Srikant, Datar M. "Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard." Harvard Business School Review (2001). HR Case Analysis 8
Verizon and Human Resources
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