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Fenton, Richard and Andrea Waltz. (2003) "Retail Industry: Sales Training and Selling Skills for Managers." About.com. Retrieved 21 Apr 2005 at http://retailindustry.about.com/library/uc/03/uc_apt3.htm
Curriculum Design
Wiefels, Paul. 2003. The Chasm Companion. March. http://www.sales-training-uk.net/salesarchive/newsletters/mar03/nlbook_mar03.htm
Sun Microsystems
Boyan, l. and Enright, R. (1992). High Performance Sales Training. New York: AMACOM Division of American Management Association.\001
Business Management in China
Boyan, l. and Enright, R. (1992). High Performance Sales Training. New York: AMACOM Division of American Management Association.\001
Customer Retention
Barksdale-Jr., Hiram C, et al. "The Impact of Realistic Job Previews and Perceptions of Training on Sales Force Performance and Continuance Commitment: A Longitudinal Test." The Journal of Personal Selling & Sales Management 23.2 (2003): 125.
Compensation and Benefits in the IT Industry
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