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Sochalski, J. (2004). Is more better?: The relationship between nurse staffing and the quality of nursing care in hospitals. Medical Care, 42(2), 67-73.
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Health Care Cost Containment
Peak, Terry, and Sara V. Sinclair. "Using Customer Satisfaction Surveys to Improve Quality of Care in Nursing Homes." Health and Social Work 27.1 (2002): 75+. Questia. 9 June 2004 http://www.questia.com/.
Quality Care
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