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Assertive vs. Passive and Agressive Behaviour. 2004. The Arthritis Society. <http://http://www.arthritis.ca/tips%20for%20living/communicating%20 your%20needs/develop%20skills/assertive%20behaviour/default.asp?s=1>.
Jane Austen's "Pride and Prejudice"
Schwartz, R.M. & Gottman, J.M. (1976). "Toward a task analysis of assertive behavior." Journal of Consulting and Clinical Psychology, 44, 910-920
Aggression and Behavior
Byham, William C. and Jeff Cox: "Heroz: Empower Yourself, your Coworkers, Your Company" Harmony Books, 1994, p. 45
Dr. Edward Deming's Business Plan
Bonnet JM, Begg NT. Control of diphtheria: guidance for consultants in communicable disease control. Communicable Disease and Public Health. 2000;2:242-249.
Diphtheria
Steinmetz, Suzanne K. The cycle of violence: Assertive, aggressive and abusive family interaction Praeger Press, New York, 1977
Spousal Abuse
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