Discussion Paper *Water Quality Standards Revisions - 1998 Division of Water.* http://water.nr.state.ky.us/dow/wqstds.htm, February 24, 1999.
Clean Water Acts
Linn, Robert. 2000. "Reporting School Quality in Standards-Based Accountability Systems." ERIC Database.
Philosophy of Education
Heymann, S., Jody, M., Earle, A. "Child outcomes when child care center classes meet recommended standards for quality." American Journal of Public Health 89 (1999): 1072-1081.
Caring for Children
NIST: National Institute of Standards and Technology. (2004). Baldridge national quality program criteria for performance excellence. Retrieved January 31, 2004. Web site: http://www.quality.nist.gov/PDF_files/2004_Business_Criteria.pdf
Customer Satisfaction
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
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