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Customer-Centric Business
Buderi, R. (2005) "E-commerce gets smarter: online shopping didn't develop as its promoters promised. But by bringing new Web technologies into their stores, retailers are changing shopping in ways few anticipated." Technology Review 108 (4), 5-60
E-Commerce and Customer Relations
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The Youth Question
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Mackaness, Charlotte. "STREET WISE; the Shops We Can't Do without. This Week: The Chocolate Society." Daily Telegraph (London, England), 30 October 2004, 06. Database on-line. Available from Questia, http://www.questia.com/. Internet. Accessed 10 March 20
Fair Trade Chocolate
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