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	3	Sources list for AN ESSAY ON CUSTOMER SERVICE MOTIVATION AND THE SUPERVISOR
	Guay, Frederic & Vallerand, Robert J. "On the Assessment of Situation Intrinsic and Extrinsic Motivation: The Situational Motivation Scale (SIMS)". Motivation and Emotions. 24.3 (2000): 890-898. Motivation Huitt, W. "Motivation to learn: An overview." Educational Psychology Interactive. Valdosta State University. April 15, 2006. http://chiron.valdosta.edu/whuitt/col/motivation/motivate.html Motivation J.D. Power and Associates Reports. (July 30, 2003). Customer Satisfaction with Residential Electric Utilities Reaches All-Time High, Despite Customer-Reported Increases in Electricity Spending. Electric Utility Residential Customer Satisfaction Study. Ret Motivation Processes Michaelson, Christopher. "Meaningful Motivation for Work Motivation Theory." Academy of Management Review 30(2) Apr 2005: p. 235-238. Business Source Premier database. EBSCOHost. University of Phoenix, Phoenix, AZ. May 7, 2005 <http://www.epnet.com>. Case Study: "Beans of the World" Steers, Richard, Mowday, T., & Shapiro, Debra. "Meaningful Motivation for Work Motivation Theory." Academy of Management Review 30(2) Apr 2005: p. 235-238. Business Source Premier database. EBSCOHost. University of Phoenix, Phoenix, AZ. May 7, 2005 <http: Case Study: "Beans of the World"