Cooper, L. O. (1997). Listening Competency in the Workplace: A Model for Training. Business Communication Quarterly, 60(4), 75+..
Business Communication
Cooper, Lynn O. "Listening competency in the workplace: a model for training." Business Communication Quarterly 60, no. 4 (1997): 75+.
Verbal Communications Deficits
Cargile, A.C. and Giles, H. (1997) `Understanding Language Attitudes: Exploring Listener Affect and Identity', Language and Communication, 17:3, 195-217.
The Standard English Debate
McInnes A., Humphries T., Hogg-Johnson S., Tannock, R. Listening comprehension and working memory are impaired in attention-deficit hyperactivity disorder irrespective of language impairment Journal of Abnormal Child Psychology, http://findarticles.com/p/
Memory Recall
Berne. History of Eric Berne, Founder of Transactional Analysis. . International Transactional Analysis Association, Oakland, California. 23 November 2004 < http://www.itaa-net.org/ta/bernehist.htm>.
Family Dynamics
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