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Customer Service
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Community Hospital Case Study
Using Customer Insights to Build Brand Loyalty and Increase Marketing ROI (2004)Insight Driven Marketing -Accenture Research Report [Online located at: http://www.marketingpilot.com/downloads/White_Papers_&_Reviews/AccentureReport.pdf]
Strategic Management Analysis
Barnard, N., Bloom, H., Ehrenberg, A., Kenndy, R. (2002) Brand Advertising as Creative Publicity. Journal of Advertising Research, Vol. 42.
Toyota Prius
Internet Advertising Analysis. Retrieved from http://www.internet-advertising-ia.com/Internet_Advertising/Advertising_23.htm Accessed on 18 July, 2004
The Cost of Advertising
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