Kern and Willcocks (2001), The Relationship Advantage: Information Technologies, Management and Sourcing, Oxford University Press, Oxford (2001).
Customer Relationship Management
Kalling, Thomas. "Erp Systems and the Strategic Management Processes That Lead to Competitive Advantage." Information Resources Management Journal 16.4 (2003): 46.
IT Implementation
Sue, M. (2000). The convergence of Information technology and Information Management. Information Management Journal. April 2000.
IT Convergence
Porter, M. E. & Millar, V. E. (1985). How information gives you competitive advantage. Harvard Business Review, 63, 149-160.
IT and Organizational Operations
"Company Information." Caterpillar. 27 May, 2003 <http://www.caterpillar.com/about_cat/company_information/company_information.html>.
Caterpillar Business Ethics
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