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Perry, Frankie. The Tracks We Leave: Ethics in Healthcare Management. Healthcare Administration Press. Chicago: 2001.
TRICARE
Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office
Victor, B., and Cullen, J. 1997. The Organizational Bases of Ethical Work. In J.A. Worthy (Ed.), The Ethics of the Ordinary in Healthcare: Concepts and Cases. Chicago, IL: Health Administration Press.
Medical Ethics and Decision Making
Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service
H. A. Simon. "The Proverbs of Administration". Public Administration Review 6 (Winter 1946), 53-67.
The Konrad Adenauer Foundation
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