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Lewicki, R. J. (2002). Social Influences on Ethical Behavior in Organizations. Administrative Science Quarterly, 47(3), 580+.
Understanding Organizational Behavior
International Association of Administrative Professionals, article, The 21^st Century Administrative Professional; www.iaap-hq.org.
Administrative Professionals
Balmford, R. 'The Life of the Administrative Appeals Tribunal: Logic or Experience' in R Creyke (ed) Administrative Tribunals: Taking Stock (Canberra: Centre for International and Public Law, 1992) 50, 68-71
Systems of Law
Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office
Mark A Haisler and Robert Throop, 'Administrative Causes' in The Challenger Accident: An Analysis of the Mechanical and Administrative Causes of the Accident and the Redesign Process that Followed, Spring 1997, accessed from http://www.me.utexas.edu/~uer/
The Destruction of the Space Shuttle Challenger
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