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Brown, M. M., & Brudney, J. L. (2003). Learning organizations in the public sector? A study of police agencies employing information and technology to advance knowledge. Public Administration Review. 63(1), 30-43.
Department of Homeland Security
Segal, Lydia. "Roadblocks in Reforming Corrupt Agencies: The Case of the New York City School Custodians." Public Administration Review 62.4 (2002): 445+.
American Labor Unions
Lydia Segal, "Roadblocks in Reforming Corrupt Agencies: The Case of the New York City School Custodians," Public Administration Review 62.4 (2002).
American Labor Unions
International Association of Administrative Professionals, article, The 21^st Century Administrative Professional; www.iaap-hq.org.
Administrative Professionals
Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office
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