A. Parry, 'The language of Achilles', in The Language of Achilles and other papers (Oxford, 1989)
Book IX of the "Iliad"
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management
Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
TQM and Six-Sigma
Dean, Mark L, and Cynthia L Tomovic. "Does Baldrige Make a Business Case for Quality." Quality Progress. 37.4 (2004): 40-45.
Compensation and Benefits in the IT Industry
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