Mallinger, Mark Ph.D. (2004) Management Skills for the 21st Century: Communication & Interpersonal Skills Rank 1st. The Braziadio Business Report - School of Business and Management.
Skills and Competency Grid
Chen, S. & Miller, E.C. (1988, Jul/Aug.). Conceptual ability: A critical skill of management. IM, p. 23-26.
Management Skills and Competencies
Yntema, T.O. (Aug., 1960). The transferable skills of a manager. J.A.M., p. 79-86.
Management Skills and Competencies
Magellan Behavioral Health. " Leadership Skills of Successful Managers in Crisis Situations". 2002. http://www.state.me.us/beh/EAP/leadership.htm
Crisis Management
Role of Manager in an Organization (2004) Academic DB Online located at http://www.academicdb.com/library?d=1;page=record;link=14619
Skills and Competency Grid
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